A ticket marketplace is not showing a price if the mandatory part is waiting behind the click.
In June 2026, the UK Competition and Markets Authority said StubHub UK had been ordered to refund more than £590,000 to 51,350 customers and fined £889,200. The regulator found that, between April and December 2025, some buyers were required to pay mandatory delivery and service fees that were not included in the ticket price shown at the beginning of the sales process.
The CMA’s order is unusually concrete: the average refund was about £10.33 per transaction. That amount is small enough to disappear into the excitement of a concert purchase, but large enough at scale to change what people believed they were comparing across sellers.
A comparison needs the same starting line
Ticketing often starts with scarcity: only a few seats, a limited window, a live event that will not wait. A mandatory fee added after the selection stage exploits that urgency because abandoning the purchase means beginning the search again.
Compare the total payable amount before committing, including delivery, service and resale fees. Keep the listing, checkout and confirmation screens. If a platform has promised a refund or a regulator has announced one, use the company’s official contact route rather than a link in an unsolicited message.
Sources & further reading
Sources establish the reported facts above. Analysis and conclusions are enshit.club’s own.