3
JustAnswer
Australia’s Federal Court ordered penalties and refunds after customers were signed up to monthly fees they had not expected from a AU$2 offer.
Regulator orderView record →
Online adviceSubscription
2026
2026-07-13
The record, by service
Service ledger
Each entry is an editorial assessment linked to a sourced case file—not a product rating or endorsement.
The lifecycle lens
Where the bargain has shifted.
- 2Hard to leave
Data, purchases, habits or hardware make leaving costly as the bargain shifts.
- 3Cashing in
Fees, subscriptions, friction or worse defaults tilt the product toward extraction.
- 4Nobody wins
The original value has been withdrawn or hollowed out for the people who depended on it.
21 evidence-linked records
Products under review.
21 of 21 records shown
3
Microsoft 365
The ACCC alleges customers were steered toward Copilot and a higher price while cheaper plans remained available.
Open investigationView record →
ProductivitySubscription
2026
2026-07-13
3
HelloFresh
The ACCC alleges sign-up and first-order cancellation flows charged people who believed they had cancelled or were only browsing meals.
Open investigationView record →
Food deliverySubscription
2025
2026-07-13
3
HP printers
Cartridge and firmware controls can turn a printer purchase into an ongoing vendor permission relationship.
CurrentView record →
HardwareDevice
2025
2026-07-13
4
Sony digital movies
Purchased titles can disappear from a library when the seller’s licensing arrangement changes.
HistoricalView record →
FilmStorefront
2025
2026-07-13
3
Futurehome
Subscription terms place app control and automations for installed hardware behind an ongoing annual bill.
CurrentView record →
Home controlHardware service
2025
2026-07-13
3
Google Nest
Support changes can leave hardware present but with remote and app features withdrawn.
CurrentView record →
Home controlDevice
2025
2026-07-13
3
Adobe
The CMA is investigating whether early-cancellation fees and their presentation breach UK consumer-protection law.
Open investigationView record →
Creative toolsSubscription
2026
2026-07-13
3
GitHub
Copilot monetisation and workflow dependence show how an indispensable forge can become harder to leave.
CurrentView record →
Developer platformsPlatform
2025
2026-07-13
3
Netflix
Price changes and tighter account rules turn a familiar library into a continually renegotiated service.
CurrentView record →
StreamingSubscription
2025
2026-07-13
2
Bambu Lab
Cloud controls and ecosystem dependence make a capable printer harder to operate on the owner’s terms.
CurrentView record →
HardwareDevice
2025
2026-07-13
4
Virgin Media Store
The store’s terms demonstrate how a digital purchase can carry an expiry path instead of durable ownership.
HistoricalView record →
FilmStorefront
2025
2026-07-13
3
Shutterstock
The FTC alleged inadequate renewal disclosures and cancellation friction across plans and content packs.
Open investigationView record →
Creative toolsSubscription
2026
2026-07-13
3
NGL
US regulators alleged fake-looking messages and unexpected recurring fees; NGL settled the case for $4.5 million.
SettlementView record →
Social appsSubscription
2026
2026-07-13
3
Ryanair
The CMA is investigating a family-seat fee and whether it was clear in the early total price shown to UK customers.
Open investigationView record →
TravelBooking platform
2026
2026-07-13
3
Amazon Prime Video
The ACCC alleges Amazon used unfair Prime terms to add ads, then charged Australian subscribers extra to keep viewing ad-free.
Open investigationView record →
StreamingSubscription
2026
2026-07-13
3
Hopper
The FTC alleged Hopper pre-selected optional-looking fees and misrepresented some travel-product benefits; the companies agreed to a $35 million settlement.
SettlementView record →
TravelBooking platform
2026
2026-07-13
3
StubHub UK
The CMA ordered refunds and a fine after mandatory ticket fees appeared after the initial price for some customers.
Court orderView record →
TicketsMarketplace
2026
2026-07-13
3
Xbox Game Pass
Xbox cut some plan prices while moving future Call of Duty releases from launch day to roughly a year later in Ultimate and PC Game Pass.
CurrentView record →
GamesSubscription
2026
2026-07-13
3
PlayStation Plus
PlayStation says PS4 additions to Plus monthly selections and catalogue updates will be intermittent from January 2026.
CurrentView record →
GamesSubscription
2026
2026-07-13
3
Windows
Windows collects required diagnostics and can use diagnostic data for personalised tips, ads and recommendations when the relevant setting is enabled.
CurrentView record →
Operating systemsPlatform
2026
2026-07-13